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At Glaxyronmystyxea, we are committed to providing you with high-quality flowers and excellent service. This Return Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.
We stand behind the quality of our flowers and arrangements. If you are not satisfied with your purchase, please contact us within 24 hours of delivery or pickup. We will work with you to resolve any issues.
Due to the perishable nature of flowers, we handle returns and exchanges on a case-by-case basis. We understand that flowers are often purchased for special occasions, and we want to ensure your experience with Glaxyronmystyxea is positive.
If you receive flowers that are damaged, wilted, or not as described, please contact us immediately. We will arrange for a replacement or provide a full refund, depending on the circumstances and your preference.
To process your claim, we may request photos of the damaged product. This helps us understand the issue and improve our quality control processes. We will respond to your claim within 48 hours and work quickly to resolve the matter.
If you receive the wrong item, please contact us as soon as possible. We will arrange for the correct item to be delivered to you at no additional charge, or provide a full refund if you prefer.
We apologize for any inconvenience caused by receiving the wrong item. Our team will investigate the error to prevent similar issues in the future and ensure accurate order fulfillment.
Refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on your payment provider, but refunds are typically processed within 5-10 business days.
If you paid by cash, we will issue a refund check or provide store credit, depending on your preference. Please note that delivery fees are non-refundable unless the return is due to our error.
Custom orders are made specifically to your specifications and cannot be returned unless there is a defect or error on our part. If you are not satisfied with a custom order due to our error, we will work with you to create a replacement or provide a refund.
Please review all custom order details carefully before confirming your order. Changes to custom orders may be possible if requested at least 48 hours before the scheduled delivery or pickup date, subject to availability and additional charges if applicable.
If your order was not delivered on time or to the correct address, please contact us immediately. We will investigate the issue and work with our delivery service to resolve the problem.
In cases where delivery was delayed due to circumstances beyond our control, such as severe weather or transportation issues, we will work with you to find a suitable solution, which may include rescheduling delivery or providing a refund.
If you need to return an item or have questions about our return policy, please contact us:
Glaxyronmystyxea
1/28 William St, Gosford NSW 2250, Australia
Phone: +61 2 4324 6655
Email: correspondence@glaxyronmystyxea.world
Our customer service team is available to assist you and will work to resolve any issues quickly and fairly. We value your business and want to ensure you have a positive experience with Glaxyronmystyxea.